Most business owners lump “IT support” into one big, blurry category.
Something breaks, you call the “computer guy,” and he does… something with a keyboard. Maybe it works again. Maybe it doesn’t. Either way, you pay the bill and move on.
But in reality, not all IT providers are the same. There are three very different models—each with its own structure, strengths, and risks.
If you don’t know which one you’re in (or what you’re actually paying for), it’s easy to end up with mismatched expectations.
